Should a test fail while using BBVE, after reviewing the suggestions on the Results tab, here are a few things you can do to help get an issue resolved efficiently.Ĭreating a summary of the issue you are encountering and recording what troubleshooting steps you have already taken is a great step that helps our support teams better assist you. When all of the selected tests are completed you are shown your results indicating what passed, what tests were skipped, and of course, any tests that may have failed. When you start testing a feature, follow the instructions displayed on your smartphone and complete the required actions followed by recording a result: Pass, Skip, or Fail. If you have concerns about your headphone jack for example, select Audio Test to run a variety of audio-related tests, or optionally select Choose A Test followed by tapping on the specific test you’d like to run. To test everything at once, tap All Tests or select a specific feature or function you’d like to test. If you select Tests along the bottom toolbar, you can run all of the available tests at once or test a specific feature.
Scan the following barcode and tap Download.Īfter opening the BBVE, the Health tab appears by default which allows you to identify basic details about your smartphone and quickly access specific settings. If your smartphone is running BlackBerry OS version 7.1 or earlier, press the Menu key followed by Scan a Barcode. If your smartphone is running BlackBerry 10 OS, swipe down from the top of the screen and tap Scan Barcode. After installation is complete, look for the BBVE icon that appears on your home screen. To do this, open BlackBerry World on your smartphone and search for “ BlackBerry Virtual Expert,” or use the following steps to scan a barcode. Within this screen, tap Try this now to open BBVE.įor smartphones running BlackBerry OS version 10.2.1 or earlier, or BlackBerry OS version 7.1 and earlier, to use BBVE you need to install it first. If you are using BlackBerry 10 OS version 10.3.1 or later, BlackBerry Virtual Expert is built in and can be found by opening the Help app followed by tapping Testing along the bottom toolbar. To help you get started with BBVE, here’s a quick overview of how to use this app and what to do if a tests fails. Does your BlackBerry need a health assessment? Are you considering a repair? If so, check out the BlackBerry Virtual Expert (BBVE), a simple, self-guided diagnostic app for BlackBerry smartphones.ĭepending on what type of smartphone you are using, you can run tests to help identify if an issue is occurring and get recommendations on how to solve the problem.
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